The Benefits Offered by Cloud-based Contact Centers Such as Flexibility, Scalability, Cost-Effectiveness, and Others are the Main Reasons for the Growth of North America in the Cloud-based Contact Center Market!

The North American cloud-based contact center market is growing rapidly. Factors such as the flexibility, scalability, cost-effectiveness, better accessibility, and mobility of cloud-based contact centers are contributing to the growth of this market in the region. cloud-based solutions offer a flexible and scalable alternative to traditional on-premises systems. This scalability allows businesses to quickly adapt to changing call volume and customer needs, which is especially important in industries with high seasonality or unpredictable demand. Furthermore, cloud-based contact centers are typically more cost-effective than traditional systems. By using a pay-as-you-go model, businesses only pay for the services they use, reducing the upfront costs associated with on-premises solutions. Additionally, cloud-based systems require fewer hardware and IT resources, further reducing costs. Besides, cloud-based contact centers offer greater accessibility and mobility. With employees increasingly working remotely or in distributed teams, cloud-based solutions allow agents to work from anywhere with an internet connection. This flexibility increases productivity and makes it easier to manage a geographically dispersed workforce. Further on, cloud-based contact centers provide robust reporting and analytics capabilities. By capturing data on every customer interaction, businesses can gain insights into customer behavior and preferences, which can inform product development and marketing strategies.

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North America Cloud-based Contact Center Market Revenue (2020-2030) – USD Mn

Based on component, the market is bifurcated into solutions and services. The solutions segment held a prominent share of the market in 2021 and is expected to grow at a prominent CAGR during the forecasted period. This is because a cloud-based contact center allows businesses to build the exact solution needed through application programming interfaces (APIs) rather than adopting immutable hardware and software. Moreover, cloud-based contact centers also enable greater agent versatility, improve agent efficiency, reduce cost, and enhance security.

On the basis of organization size, the market is bifurcated into large enterprises and SMEs. Among these, large enterprises dominated the market in 2021 mainly because they are the early adopters of cloud-based contact center solutions. Factors such as the reduction in capital and operational expenditure and the large customer base are some of the most prominent factors contributing to segmental growth. Additionally, the rising trend of remote working is also supporting the growth of this segment.

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Global Cloud-based Contact Center Market Segmentation

Market Insight, by Component

· Solutions

· Services

Market Insight, by Organization Size

· Large Enterprises

· SMEs

Market Insight, by Application

· Interactive Voice Response

· Automatic Call Distribution

· Call Recording

· Workforce optimization

· Others

Market Insights, by Industry

· Banking & Financial Services

· Media & Entertainment

· Healthcare

· Information & Communication Technology

· Others

Market Insight, by Region

· North America

o U.S.

o Canada

o Rest of North America

· Europe

o Germany

o UK

o France

o Italy

o Spain

o Rest of Europe

· APAC

o China

o India

o Japan

o Rest of APAC

· Rest of the World

Top Company Profiles

· Genesys

· Ameyo

· Aircall

· RingCentral, Inc.

· Amazon Web Services, Inc.

· Microsoft

· Cisco Systems, Inc.

· Oracle

· Avaya LLC

· TATA Consultancy Services Limited