Smartphone Repair Market: Current Analysis and Forecast (2021-2027)


Emphasis on Component (Software, Hardware); Activity Type (Screen Repair and Replacement, Battery Repair and Replacement, Button and Jack Repair and Replacement, Camera & sensor Repair and Replacement, Others (Software related); Business Type (Brick-and-mortar stores, Company operated Service center) and Region & Country.









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Research Methodology

Report Description

Smartphone Repair Market was valued at ~US$ 185 billion in 2020 and is expected to grow at a CAGR of ~5% over the forecast period (2021-2027). Smartphones have changed the world in a remarkably brief time frame. Currently, nearly half of the world’s population uses a smartphone and annual spending on new smartphone hardware exceeds 370 billion US dollars. Owing to the growing dependence on smartphones as well as availability of affordable smartphones, the average global smartphone replacement cycle has reached 21 months. Customers from the emerging market are being more aggressively replacing their smartphone, compared to the customers in the developed economy. The growth of Chinese brands, which offer higher specification devices at affordable price, has generated faster upgrade cycle. In addition, the rise of used and refurbished smartphones is also catalyzing this trend. About 50% of the smartphone users in Australia, China, Germany, and Saudi Arabia revealed that they would spend more than US$400 to replace their current smartphones. In comparison, only 13% of the smartphone users in Japan would spend more than US$400 on their new smartphone device.


Cost Comparison of Smartphone Repair, by Service Provider


Insights Presented in the Report

“Currently Hardware component segment dominates the Smartphone repair market with more than 90% share in 2020.”

Based on component, the Smartphone Repair Market is bifurcated into Software and Hardware. Currently, hardware segment dominates the market, and is expected to remain dominant during the analyzed period. As per Urgagdgetdotors, 30% of Americans have cracked their phone screen in 2019. Cracked screen is the most common repair work in this industry. Approximately 50 million cracked and smashed phones are repaired every year in the US.

“Screen Repair and Replacement is the major activity conducted in the Smartphone Repair market.”

Based on activity type, the global Smartphone Repair market is bifurcated into Screen Repair and Replacement, Battery Repair and Replacement, Button and Jack Repair and Replacement, Camera and sensor repair and replacement and Others (Software related). Currently, Screen Repair and Replacement segment dominates the market, with more than 61% share in 2020. The Square Trade survey, stated that as many as 66% of consumers damaged their devices over the past year, including cracks, scratches, and damaged batteries.

“Company operated Service center dominates the smartphone repair market in terms of value.”

Based on the business type, the global Smartphone Repair market is segmented into Brick-and-mortar stores and Company operated Service center. Company operated Service center charge almost double the charge for repairing smartphone, compared to what is charged by Brick-and-mortar stores. In terms of volume Brick-and-mortar stores perform more smartphone repair related activity.

“Asia-Pacific dominates the Smartphone Repair Market, accounting for 72.9% share in 2020.”

For a better understanding of the overall demand and penetration of smartphone repair related business, a detailed analysis was conducted for the major region/country including North America (US, Canada, Rest of North America); Europe (Germany, UK, France, Netherlands, Poland, Rest of Europe); Asia-Pacific (China, India, South Korea, Rest of APAC) and Rest of the World. China and India lead the smartphone adoption globally, owing to high population growth paired with rising disposable income and emergence of low-cost Chinese smartphone brands.

Top 10 Competitive Players

Some of the major players operating in the market include Apple inc., Best Buy Co. Inc., Cell Phone Repair Franchise Systems Inc., Square Trade, LG Electronics, Samsung Electronics, HTC Corporation, uBreakiFix, Staymobile, Motorola. The industry has witnessed emergence of several small and big phone repair start-ups who are coming up with innovative ideas to repair phone at low price range.

Reasons to buy this report:

  • The study includes current, and demand forecast of Smartphone Repair solutions
  • The report presents a quick review of overall industry performance at one glance
  • The report covers in-depth analysis of prominent industry peers with a primary focus on key business financials, product portfolio, expansion strategies, and recent developments
  • Detailed examination of drivers, restraints, key trends, and opportunities prevailing in the industry
  • The study comprehensively covers the Smartphone Repair demand and stakeholders’ approach in limiting its gap
  • Deep dive regional/country level analysis of Smartphone Repair market in terms of value

Customization Options:

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1.1Market Definition
  1.2Objective of the Study
  1.5Currency used in the Report
  1.6Scope of the Smartphone Repair Market Study
2.1Research Methodology for the Smartphone Repair Market Study
   2.1.1Main objective of the Smartphone Repair Market Study
4.1Advantages of Microinverters:
 5.1Market Drivers
   5.1.1Increased penetration of Online Businesses
   5.1.2Proliferation of Social Media and Smartphones
   5.1.3Increasing per capita disposable income
  5.2Market Challenges
   5.2.1Unauthorized repairers and lack of access to original spare parts
   5.2.2Waste regulations and refurbishment
  5.3Market Opportunities
   5.3.1Changing price of semiconductor and electronic components
7.1Demand Side Analysis
  7.2Supply Side Analysis
   7.2.1Top Product Launches
   7.2.2Top Business Partnership Expansions & Investments
   7.2.3Top Mergers and Acquisitions
8.1Smartphone Timeline (Value Chain)
  8.2Relationships between key intermediaries in the value chain of Phone industry
 10.1Screen Repair and Replacement
  10.2Battery Repair and Replacement
  10.3Button and Jack Repair and Replacement
  10.4Camera & sensor Repair and Replacement
  10.5Others (Software related)
11.1Brick-and-mortar stores
  11.2Company operated Service centre
 12.1Market Attractiveness Index, By Region
  12.2North America Smartphone Repair Market
   12.2.1United States
   12.2.3Rest of North America
  12.3Europe Smartphone Repair Market
   12.3.2United Kingdom
   12.3.6Rest of Europe 
  12.4Asia Pacific Smartphone Repair Market
   12.4.3South Korea
   12.4.4Rest of Asia-Pacific
  12.5Rest of World Smartphone Repair Market
13.1Global Smartphone Shipment and Market Share, by Company 2018-2019
  13.2List of Top Electronics Repair Services Startups
  13.3Market Share of Key Players in the US Smartphone Industry, 2020 (%)
  13.4Key Success Factor for Smartphone Repair Service Providers
14.1Apple inc. 
14.2Best Buy Co. Inc.
14.3Cell Phone Repair Franchise Systems Inc.
14.4Square Trade
14.5LG Electronics
14.6Samsung Electronics 
14.7HTC Corporation 

Research Methodology

Analyzing historical availability, estimation of the current and forecasting the future demand for Smartphone Repair solutions across the globe are the three major steps undertaken to create and analyze the availability and demand of Smartphone Repair solutions among smartphone users. Exhaustive secondary research was conducted to collect the historical numbers and estimate the current demand. Secondly, to validate these insights, numerous findings and assumptions were taken into consideration. Moreover, exhaustive primary interviews were also conducted, with industry experts across the value chain. Post assumption and validation of the market numbers through primary interviews, we employed a bottom-up approach to forecast the complete market size of Smartphone Repair industry. Detailed methodology is explained below:

Analysis of Historical Market Size

Step 1: In-Depth Study of Secondary Sources:

Detail secondary study was conducted to obtain the total number of potential Smartphone for repair across the major regions through various sources such as government statements, press releases, journals, news & articles, government publications, competitor publications, research surveys, third-party databases, and other credible publications.

Step 2: Countries Segmentation:

Segmentation of countries has been done based on the penetration and adoption of repair solutions among smartphone users in a particular country. Further, a detailed secondary analysis was conducted to gather information on data creation, consumer willingness to repair their damaged phone, connectivity penetration, adoption of smartphones, etc.

Step 3: Factor Analysis:

Detailed factor analysis was conducted to estimate the current scope of phone repair industry. Further, we conducted factor analysis using dependent and independent variables such as the increasing adoption of smartphones due to increased disposable income and lowering price of smartphones, internet penetration, etc. A thorough analysis was conducted for demand and supply-side scenarios considering top partnerships, merger and acquisition, business expansion, product launches and analyzing the list of start-ups in the industry.

Current Market Size Estimate & Forecast

Current Demand Sizing: Based on actionable insights from the above steps, we arrived at the penetration of Smartphone Repair business across the global, key players in the Smartphone Repair Market and market shares of these players. All the required percentage shares split was determined using the above-mentioned secondary approach and were verified through primary interviews.

Estimation & Forecasting: For demand estimation and forecast, weights were assigned to different factors including drivers, restraints, and opportunities available for the stakeholders. After analyzing these factors, relevant forecasting techniques i.e., Bottom-up approach were applied to arrive at the demand estimation forecast to 2027 for Smartphone Repair market across the globe. The research methodology adopted to estimate the market size encompasses:

  • Analyze the current and demand forecast of Smartphone Repair solutions
  • Analyze the value chain involved with the presence of various intermediaries.
  • Define and analyze the competitive landscape of the Smartphone Repair Market and the growth strategies adopted by the market players to sustain in the growing market!

Market Size and Share Validation

Primary Research: In-depth interviews were conducted with the Key Opinion Leaders (KOLs) including Top Level Executives (CXO/VPs, Sales Head, Marketing Head, Operational Head, and Countries Head, Country Head, etc.) across major countries. Primary research findings were then summarized, and statistical analysis was performed to prove the stated hypothesis. Inputs from primary research were consolidated with secondary findings, hence turning information into actionable insights.

Split of Primary Participants in Different Countries


Market Engineering

Data triangulation technique was employed to complete the overall demand estimation and to arrive at precise statistical numbers for each studied segment and region/country.

Main objective of the Smartphone Repair Market Study

The current & future trend in the Smartphone Repair market are pinpointed in the study. Investors can gain strategic insights to base their discretion for investments from the qualitative and quantitative analysis performed in the study. Current and future demand trends were determined the overall attractiveness of the market at a country level, providing a platform for the industrial participant to exploit the untapped market to benefit as a first-mover advantage. Other quantitative goals of the studies include:

  • Analyze the current and demand forecast of Smartphone Repair industry
  • Analyze the value chain involved with the presence of various intermediaries, along with analyzing customer and competitor behaviors about the industry
  • Major regions studied in the report include North America, Europe, Asia Pacific, and the Rest of the World
  • Define and analyze the competitive landscape of the Smartphone Repair Market and the growth strategies adopted by the market players to sustain in the growing market
  • Deep dive country-level analysis on the penetration of Smartphone Repair technique