Emphasis on Type (Solutions and Services); Organization size (Large Enterprises and SMEs); Deployment (Cloud and On-premises); Industry (Information and Communication Technology, Banking and Financial Services, Healthcare, Manufacturing, and Others); and Region/Country
The global field service management market is expected to register a CAGR of around 18% over the period of 2021-2027. Field service management means the management of the resources of enterprises employed at the property of clients, rather than on the property of enterprises. The field service management market is uplifting on account of the increasing demand for tracking activities in the field along with the increasing demand for time and cost-effective solutions. Moreover, the integration of artificial intelligence, AR, and VR in the field services sector followed by increasing adoption of IoT driving the adoption of cloud-based field service management solutions will positively stimulate the industry landscape. The aim of field service management is to improve the deliverability and productivity of the teams working outside the enterprise premises. Efficient field service management solutions integrate data from enterprise asset management systems with the data from the field. Some of the key advantages of field service management include access to the information of customers from any location, a decrease in operational overheads and fuel expenses, mobile workforce management, increased productivity, and improved customer satisfaction. The rising number of field technicians operating all around the globe is further influencing the growth of the field service management market growth. Furthermore, it allows enterprises to achieve optimum efficiency of business processes and improved productivity among field service providers by implementing an appropriate field service management solution, that can be unified with ERP, CRM, and other relevant systems used in the enterprises.
Oracle Corporation, Microsoft Corporation, Salesforce Inc., Trimble Inc., FieldAware Inc., SAP SE, Coresystems AG, Industrial and Financial Systems, Infor Inc., and GeoConcept SAS are some of the key players in the market. Several M&As along with partnerships have been undertaken by these players to facilitate customers with hi-tech and innovative products/technologies.
Insights Presented in the Report
“Amongst deployment, on-premises category held a prominent share in the market in 2020”
Based on deployment, the field service management market is bifurcated into cloud and on-premises. Among these categories, the on-premises segment held a prominent share of the market in 2020 and is expected to witness a robust CAGR during the forecast period because it provides total control over information about customers and the company to the enterprise. On-premises solutions are installed and hosted in the enterprise’s infrastructure and are managed by its own IT staff. They require high initial investment by enterprises; however, they do not require incremental costs during the ownership, unlike cloud deployment.
“Amongst industry, the manufacturing segment held a significant share in the market in 2020”
Based on industry, the field service management market is divided into information and communication technology, banking and financial services, healthcare, manufacturing, and others. Among the categories, the manufacturing industry captured a prominent share in the market and is anticipated to grow at a robust CAGR during the forecast period. Rapid industrialization is positively influencing the manufacturing industry to automate field operations and processes, field service management allows enterprises to achieve this goal.
“APAC to witness significant growth during the forecast period”
The Asia-Pacific field service management market is expected to witness a prominent CAGR during the forecast period. The growth of this market can be attributed to the growing industrialization, urbanization, and population in the region. Furthermore, several field service management solution providers have their businesses in the region due to the region’s low-cost benefits and high availability of the workforce, due to which the adoption of field service management solutions is expected to increase rapidly in the future across the region. The region has experienced rising support from the government for the growth of SMEs and has a large and growing retail and e-commerce market, which further drives the demand for field service management solutions. Furthermore, the increasing adoption of cloud-based solutions and services is further boosting the market growth in the region.
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1. Market Introduction
2. Research Methodology Or Assumption
3. Market Synopsis
4. Executive Summary
5. Field Service Management Market Covid-19 Impact
6. Field Service Management Market Revenue (usd Bn), 2019-2027f
7. Market Insights By Type
8. Market Insights By Organization Size
9. Market Insights By Deployment
10. Market Insights By Industry
11. Market Insights By Region
12. Field Service Management Market Dynamics
13. Field Service Management Market Opportunities
14. Field Service Management Market Trends
15. Legal & Regulatory Framework
16. Demand And Supply-side Analysis
17. Value Chain Analysis
18. Competitive Scenario
19. Company Profiled
20. Disclaimer
Research Methodology for the Field Service Management Market Analysis (2021-2027)
Analyzing the historical market, estimation of the current market, and forecasting the future market of the global field service management market were the three major steps undertaken to create and analyze the adoption of field service management in major regions globally. Exhaustive secondary research was conducted to collect the historical market numbers and estimate the current market size. Secondly, to validate these insights, numerous findings and assumptions were taken into consideration. Moreover, exhaustive primary interviews were also conducted, with industry experts across the value chain of the global field service management market. Post assumption and validation of market numbers through primary interviews, we employed a top-down/bottom-up approach to forecasting the complete market size. Thereafter, market breakdown and data triangulation methods were adopted to estimate and analyze the market size of segments and sub-segments the industry pertains to. Detailed methodology is explained below:
Seek More Details About Research Methodology
Analysis of Historical Market Size
Step 1: In-Depth Study of Secondary Sources:
Detail secondary study was conducted to obtain the historical market size of the field service management market through company internal sources such as annual report & financial statements, performance presentations, press releases, etc., and external sources including journals, news & articles, government publications, competitor publications, sector reports, third-party database, and other credible publications.
Step 2: Market Segmentation:
After obtaining the historical market size of the field service management market, we conducted a detailed secondary analysis to gather historical market insights and share for different segments & sub-segments for major regions. Major segments included in the report as type, deployment, organization size, and industry. Further country-level analyses were conducted to evaluate the overall adoption of testing models in that region.
Step 3: Factor Analysis:
After acquiring the historical market size of different segments and sub-segments, we conducted a detailed factor analysis to estimate the current market size of the field service management market. Further, we conducted factor analysis using dependent and independent variables such as various type, deployment, organization size, and industry of field service management. A thorough analysis was conducted for demand and supply-side scenarios considering top partnerships, merger and acquisition, business expansion, and product launches in the field service management market sector across the globe.
Current Market Size Estimate & Forecast
Current Market Sizing: Based on actionable insights from the above 3 steps, we arrived at the current market size, key players in the global field service management market, and market shares of the segments. All the required percentage shares split, and market breakdowns were determined using the above-mentioned secondary approach and were verified through primary interviews.
Estimation & Forecasting: For market estimation and forecast, weights were assigned to different factors including drivers & trends, restraints, and opportunities available for the stakeholders. After analyzing these factors, relevant forecasting techniques i.e., top-down/bottom-up approach was applied to arrive at the market forecast about 2027 for different segments and sub-segments across the major markets globally. The research methodology adopted to estimate the market size encompasses:
Market Size and Share Validation
Primary Research: In-depth interviews were conducted with the Key Opinion Leaders (KOLs) including Top Level Executives (CXO/VPs, Sales Head, Marketing Head, Operational Head, and Regional Head, Country Head, etc.) across major regions. Primary research findings were then summarized, and statistical analysis was performed to prove the stated hypothesis. Inputs from primary research were consolidated with secondary findings, hence turning information into actionable insights.
Split of Primary Participants in Different Regions
Market Engineering
Data triangulation technique was employed to complete the overall market estimation and to arrive at precise statistical numbers of each segment and sub-segment of the global field service management market. Data was split into several segments & sub-segments post studying various parameters and trends in the areas of technology and process in the global field service management market.
The main objective of the Global Field Service Management Market Study
The current & future market trends of the global field service management market were pinpointed in the study. Investors can gain strategic insights to base their discretion for investments from the qualitative and quantitative analysis performed in the study. Current and future market trends were determined the overall attractiveness of the market at a regional level, providing a platform for the industrial participant to exploit the untapped market to benefit as a first-mover advantage. Other quantitative goals of the studies include:
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