Telecommunication Relay Services Market: Current Analysis and Forecast (2022-2028)

Report Description

The global Telecommunication Relay Services Market is expected to grow at a growth rate of around 5% during the forecast period. Telecommunications relay services are services that allow deaf, hard of hearing, deafblind, and speech-impaired people to communicate by telephone in a manner that is functionally equivalent to the telephone service used by people without disabilities. Telecommunications assistants or other authorized intermediaries in any form of telephone switching service such as automatic speech recognition. Moreover, the increasing number of deaf and speech-impaired people and the increasing demand for unified communications. In addition, factors such as the rapid adoption of mobile devices, growing demand for unified communications, and favorable government initiatives are boosting the growth of the telecom relay services market. The telecommunications relay service was created to allow people with telephone or hearing impairments to communicate with voice telephone users. Title IV of the Americans with Disabilities Act (ADA) requires all states, the District of Columbia, Puerto Rico, and all US territories to provide free transit service.

AT&T Inc., Cisco Systems Inc., Dialogic Corporation, HKBN Ltd., International Business Machines Corporation, nWise AB, eTranslation Services, Bell Canada, ClearCaptions LLC, and Hamilton Relay Inc. are some of the key players in the market. Several M&As along with partnerships have been undertaken by these players to facilitate customers with hi-tech and innovative products/technologies.

Insights Presented in the Report

“Amongst technology, IP relay segment to witness robust CAGR during the forecast period”

Based on technology, the market is classified into IP relay and web relay. Among these two, the IP relay segment is expected to witness a robust CAGR during the forecast period. This is because The IP relay technology allows people with hearing or speech disabilities to use a telecommunications relay service through a computer or internet-enabled device to communicate with hearing people through the telephone system.

“Amongst service, the text-to-voice segment to hold a significant share in the market in 2020”

By service, the telecommunication relay services market is divided into text-to-voice, voice carryover, IP captioned telephone service, captioned telephone service, and others. The text-to-voice captured a significant share of the global telecommunication relay services market. In this type of relay service, the caller and correspondent have a text phone with a keypad, but the called party does not. The communicator reads what the caller types to the call and sends the called person’s response back to the caller by textphone.

“North America to hold a significant share in the market”

North America held a significant share of the market in 2020 and is further expected to grow at a substantial growth rate during the forecast period. The widespread penetration of companies providing relay services and supporting the regulatory framework contributes to market statistics. For example, in March 2020, the U.S. Federal Communications Commission mandated that domestic telecom relay service providers provide flexible working environments for language interpreters.

Reasons to buy this report:

• The study includes market sizing and forecasting analysis validated by authenticated key industry experts.
• The report presents a quick review of overall industry performance at one glance.
• The report covers an in-depth analysis of prominent industry peers with a primary focus on key business financials, product portfolios, expansion strategies, and recent developments.
• Detailed examination of drivers, restraints, key trends, and opportunities prevailing in the industry.
• The study comprehensively covers the market across different segments.
• Deep dive regional level analysis of the industry.

Customization Options:

The global telecommunication relay services market can further be customized as per the requirement or any other market segment. Besides this, UMI understands that you may have your own business needs, hence feel free to connect with us to get a report that completely suits your requirements.

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Research Methodology

Research Methodology for the Telecommunication Relay Services Market Analysis

(2022-2028)

Analyzing the historical market, estimating the current market, and forecasting the future market of the global telecommunication relay services market were the three major steps undertaken to create and analyze the adoption of telecommunication relay services in major regions globally. Exhaustive secondary research was conducted to collect the historical market numbers and estimate the current market size. Secondly, to validate these insights, numerous findings and assumptions were taken into consideration. Moreover, exhaustive primary interviews were also conducted, with industry experts across the value chain of the global telecommunication relay services market. Post assumption and validation of market numbers through primary interviews, we employed a top-down/bottom-up approach to forecasting the complete market size. Thereafter, market breakdown and data triangulation methods were adopted to estimate and analyze the market size of segments and sub-segments of the industry pertains to. Detailed methodology is explained below:

Analysis of Historical Market Size

Step 1: In-Depth Study of Secondary Sources:

Detail secondary study was conducted to obtain the historical market size of the telecommunication relay services market through company internal sources such as annual reports & financial statements, performance presentations, press releases, etc., and external sources including journals, news & articles, government publications, competitor publications, sector reports, third-party database, and other credible publications.

Step 2: Market Segmentation:

After obtaining the historical market size of the telecommunication relay services market, we conducted a detailed secondary analysis to gather historical market insights and share for different segments & sub-segments for major regions. Major segments are included in the report as technology, service, and end-user. Further country-level analyses were conducted to evaluate the overall adoption of telecommunication relay services in that region.

Step 3: Factor Analysis:

After acquiring the historical market size of different segments and sub-segments, we conducted a detailed factor analysis to estimate the current market size of the telecommunication relay services market. Further, we conducted factor analysis using dependent and independent variables such as technology, service, and end-user of the telecommunication relay services. A thorough analysis was conducted for demand and supply-side scenarios considering top partnerships, mergers and acquisitions, business expansion, and product launches in the telecommunication relay services market sector across the globe.

Current Market Size Estimate & Forecast

Current Market Sizing: Based on actionable insights from the above 3 steps, we arrived at the current market size, key players in the global telecommunication relay services market, and market shares of the segments. All the required percentage shares split, and market breakdowns were determined using the above-mentioned secondary approach and were verified through primary interviews.

Estimation & Forecasting: For market estimation and forecast, weights were assigned to different factors including drivers & trends, restraints, and opportunities available for the stakeholders. After analyzing these factors, relevant forecasting techniques i.e., the top-down/bottom-up approach were applied to arrive at the market forecast for 2027 for different segments and sub-segments across the major markets globally. The research methodology adopted to estimate the market size encompasses:

• The industry’s market size, in terms of revenue (USD) and the adoption rate of the telecommunication relay services market across the major markets domestically
• All percentage shares, splits, and breakdowns of market segments and sub-segments
• Key players in the global telecommunication relay services market in terms of products offered. Also, the growth strategies adopted by these players to compete in the fast-growing market

Market Size and Share Validation

Primary Research: In-depth interviews were conducted with the Key Opinion Leaders (KOLs) including Top Level Executives (CXO/VPs, Sales Head, Marketing Head, Operational Head, Regional Head, Country Head, etc.) across major regions. Primary research findings were then summarized, and statistical analysis was performed to prove the stated hypothesis. Inputs from primary research were consolidated with secondary findings, hence turning information into actionable insights.

Split of Primary Participants in Different Regions

Market Engineering

The data triangulation technique was employed to complete the overall market estimation and to arrive at precise statistical numbers for each segment and sub-segment of the global telecommunication relay services market. data was split into several segments & sub-segments post studying various parameters and trends in the areas of technology, service, and end-user in the global telecommunication relay services market.

The main objective of the Global Telecommunication Relay Services Market Study

The current & future market trends of the global telecommunication relay services market were pinpointed in the study. Investors can gain strategic insights to base their discretion for investments on the qualitative and quantitative analysis performed in the study. Current and future market trends determined the overall attractiveness of the market at a regional level, providing a platform for the industrial participant to exploit the untapped market to benefit from a first-mover advantage. Other quantitative goals of the studies include:

• Analyze the current and forecast market size of the telecommunication relay services market in terms of value (USD). Also, analyze the current and forecast market size of different segments and sub-segments
• Segments in the study include areas of technology, service, and end-user
• Define and analysis of the regulatory framework for the telecommunication relay services industry
• Analyze the value chain involved with the presence of various intermediaries, along with analyzing customer and competitor behaviors of the industry
• Analyze the current and forecast market size of the telecommunication relay services market for the major region
• Major countries of regions studied in the report include Asia Pacific, Europe, North America, and the Rest of the World
• Company profiles of the telecommunication relay services market and the growth strategies adopted by the market players to sustain in the fast-growing market

Deep dive regional level analysis of the industry

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