Patient Self-Service Kiosk Market: Current Analysis and Forecast (2020-2026)

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Emphasis on Type (Touch Screen, Internet), Mobility (Freestanding, Mobile, Wall-mounted and Countertop), Applications (Self-check-in, Floor Map and Department Navigation, Prescription Order Refilling and Updating, Collection of Co-payments, Other Applications), End-User (Hospitals & Clinics, Laboratories, Pharma Stores) and Region/Country

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143

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Report ID:

UMHE20149

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Report Description
Table of content
Research Methodology

Report Description

Global Patient Self-Service Kiosk Market generated revenue of US$ 558.5 million in 2019. The technology is expected to grow at a CAGR of 16.2% during the forecast period to reach a market valuation of US$ 1,637.5 million by 2026. Developments in technology such as smartphones and IoT have also surged the need for instant fulfillment among consumers. Furthermore, technology acceptance, positive consumer intention to self-service technologies, ease of use, and enhanced reliability and perceived interactivity along with widespread readiness of self-service technology among rural as well as urban areas are some of the notable factors affecting the growth prospects of self-service technologies. For many years, organizations across a variety of industries have embraced self-service technology to create better customer experiences and expand service capacity. The use of technology in healthcare has been slower to catch on, but that is quickly changing as consumer expectations rise and budgets tighten.

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In today’s hyper-connected world, researchers have found that over 85% of Americans have a smartphone in their pocket. This powerful handheld device gives users the autonomy to seek answers rapidly at their convenience. This idea of independence and self-reliance correlates with the success of traditional retail’s implementation of self-service options. A huge amount of administration, information sharing, and updating go on behind the scenes in any healthcare setting. And, as initiatives such as NHS Paperless 2020 drive the NHS towards digital processes, and more collaboration between different segments of the health and social care sector is encouraged, any means of streamlining and centralizing administration is to be welcomed. Self-service kiosks enable different stakeholders to rapidly access the information they need and share data with others. Vanguard Urologic Institute implemented kiosks with a survey that allowed their patients to rate the usability of the kiosk. These were the usability results: 39.25% of patients found check-in easy, 53.39% of patients found check-in average, while only 7.37% of patients found check-in difficult.

Features of Kiosk enabled Health Management System

 

IBM Corporation, Clearwave Corporation, Fabcon, Inc., SlabbKiosks, KIOSK Information Systems Inc., Phoenix Kiosk Inc., RedyRef Interactive Kiosks, EMBROSS Group Pty Ltd, Advantech Co., Ltd., Meridian Kiosks LLC. Several M&A’s along with partnerships have been undertaken by these players to facilitate costumers with hi-tech and innovative products.

Insights Presented in the Report

“Amongst type, internet kiosks segment holds the major share”

Based on type, the market is fragmented into touch screens and internet kiosks. The internet kiosks dominated the market with a share of 73.6% in 2019 and is expected to maintain its dominance during the forecast period. The emergence of Internet-based payment platforms such as Apple Pay, and Android Pay are slowly supplementing the debit/credit card culture and solving the issue of a time-consuming hunt for an ATM in the vicinity. However, touch screen kiosks are anticipated to witness the highest CAGR during the forecast period (2021-2026).

“Amongst mobility type, freestanding segment dominated the market in 2019”

The mobility segment is bifurcated into freestanding, mobile, wall-mounted, and countertop. The freestanding segment dominated the market with a share of 63.8% in 2019 and is expected to maintain its dominance during the forecast period as the patient can reduce entry errors and the stress associated with a medical visit while entering information using the keyboard, a credit card, or any freestanding patient self-service kiosks biometric technology. The freestanding kiosks are the most noticeable type when the informational and branding content presentation is desired. However, mobile kiosks are anticipated to witness the highest CAGR during the forecast period (2021-2026).

“Amongst application type, collection of co-payments segment is expected to dominate the market during the analyzed period”

Based on the application type, the market is segmented into self-check-in, floor map and department navigation, prescription order refilling, and updating and collection of co-payments. Collection of Co-payments segment dominated the market with a share of 32.2% in 2019 and is expected to maintain its dominance during the forecast period. However, self-check-in is anticipated to witness the highest CAGR during the analyzed period owing to the reduction of wait times for patients, increase in the productivity of the staff, streamlined payment processes, and the improvement in the patient’s overall experience.

“Amongst end-users, hospitals and clinics are expected to dominate the market during the analyzed period”

Based on the end-user, the market is fragmented into hospitals and clinics, laboratories, and pharma clinics. In 2019, the hospitals and clinics accounted for the maximum market share with 68.7% and are expected to be the leading segment of the patient self-service kiosk market during the forecast period. The patient kiosks in hospitals minimize queuing time for patients and reduce paperwork, resulting in freeing up time for staff and a reduction in administration costs. However, the pharma stores segment is expected to witness the highest CAGR growth during the forecast period 2021-2026.

“North America represents one of the largest markets of Patient Self-Service Kiosk market”

For a better understanding of the market dynamics of the patient self-service kiosk market, a detailed analysis was conducted for different regions across the globe including North America (US, Canada, Rest of North America), Europe (Germany, UK, Rest of Europe), Asia-Pacific (China, Japan, Rest of Asia-Pacific), and Rest of World has been conducted. North America dominated the market and generated revenue of US$ 205.2 million in 2019 owing to the introduction of the Disability Act there, which has further streamlined the process for designing digital health kiosks that are compatible with end-users with hearing sight and mobility restrictions.

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  • The study includes market sizing and forecasting analysis validated by authenticated key industry experts
  • The report presents a quick review of overall industry performance at one glance
  • The report covers an in-depth analysis of prominent industry peers with a primary focus on key business financials, product portfolio, expansion strategies, and recent developments
  • Detailed examination of drivers, restraints, key trends, and opportunities prevailing in the industry
  • The study comprehensively covers the market across different segments
  • Deep dive regional level analysis of the industry

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  1.1Market Definition  
  1.2Objective of the Study 
  1.3Limitation  
  1.4Stakeholders  
  1.5Currency used in the Report 
  1.6Scope of the Global Patient Self-Service Kiosk Market Study

 

  2.1Research Methodology for the Patient Self-Service Kiosk Market Study
   2.1.1Main objective of the Patient Self-Service Kiosk Market Study
  5.1Introduction  
   5.1.1Benefits associated with Patient Self-Service Kiosk:
  5.2Market Dynamics  
   5.2.1Market Trend & Drivers
    5.2.1.1Reduce Patient Waiting Time
    5.2.1.2Fewer Errors
    5.2.1.3Easier Payment Method
   5.2.3Market Challenges 
    5.2.3.1Higher preference for building basic healthcare
    5.2.3.2Lack of awareness in eastern parts
   5.2.4Market Opportunities
    5.2.4.1Growing Scope in Developing Countries
    5.2.4.2Increasing Use of Cloud in Healthcare
  6.1General Overview  
  6.2Standards

 

  8.1Demand Side Analysis 
  8.2Supply Side Analysis 
   8.2.1Top Product Launch 
   8.2.2Top Mergers & Acquisitions
   8.2.3Top Business Expansions, Investment and Divestitures
   8.2.4Top Product Launches
   8.2.5Top Start-ups under Patient Self-Service Kiosk Market
 9.1Value Chain Analysis
  10.1General Overview  
   10.1.1Touch Screen 
   10.1.2Internet
  11.1General Overview  
   11.1.1Freestanding 
   11.1.2Mobile  
   11.1.3Wall-mounted and Countertop

 

  12.1General Overview  
   12.1.1Self-check-in 
   12.1.2Floor Map and Department Navigation
   12.1.3Prescription Order Refilling and Updating
   12.1.4Collection of Co-payments
   12.1.5Other Applications 
  13.1General Overview  
   13.1.1Hospitals & Clinics 
   13.1.2Laboratories 
   13.1.3Pharma Stores
  14.1General Overview  
  14.2North America Patient Self-Service Kiosk Market
   14.2.1North America Patient Self-Service Kiosk Market Size
    14.2.1.1United States Patient Self-Service Kiosk Market
     14.2.1.1.1US Patient Self-Service Kiosk Market Size
    14.2.1.2Canada Patient Self-Service Kiosk Market
     14.2.1.2.1Canada Patient Self-Service Kiosk Market Size
    14.2.1.3Rest of North America Patient Self-Service Kiosk Market
     14.2.1.3.1Rest of North America Patient Self-Service Kiosk Market Size
  14.3Europe Patient Self-Service Kiosk Market
   14.3.1Europe Patient Self-Service Kiosk Market Size
    14.3.1.1Germany Patient Self-Service Kiosk Market
     14.3.1.1.1Germany Patient Self-Service Kiosk Market Size
    14.3.1.2UK Patient Self-Service Kiosk Market
     14.3.1.2.1UK Patient Self-Service Kiosk Market Size
    14.3.1.3Rest of Europe Patient Self-Service Kiosk Market
     14.3.1.3.1Rest of Europe Patient Self-Service Kiosk Market Size
  14.4Asia-Pacific Patient Self-Service Kiosk Market
   14.4.1Asia-Pacific Patient Self-Service Kiosk Market Size
    14.4.1.1China Patient Self-Service Kiosk Market
     14.4.1.1.1China Patient Self-Service Kiosk Market Size
    14.4.1.2Japan Patient Self-Service Kiosk Market
     14.4.1.2.1Japan Patient Self-Service Kiosk Market Size
    14.4.1.3Rest of Asia-Pacific Patient Self-Service Kiosk Market
     14.4.1.3.1Rest of Asia-Pacific Patient Self-Service Kiosk Market Size
  14.5 Rest of World Patient Self-Service Kiosk Market
   14.5.1Rest of World Patient Self-Service Kiosk Market Size
  15.1Porter’s Five forces analysis 
   15.1.1Bargaining power of Supplier
   15.1.2Bargaining power of Buyer
   15.1.3Industry Rivalry 
   15.1.4Availability of Substitute
   15.1.5Threat of new Entrants
  15.2Competitive Landscape 
   15.2.1Market Share of Key Players in Patient Self-Service Kiosk Market, 2019
  16.1IBM Corporation  
   16.1.1Key Facts  
   16.1.2Business Description
   16.1.3Key Product/Services Offerings
   16.1.4Growth Strategy 
   16.1.5Moments from IBM’s Transformation – Digital Journey
   16.1.6SWOT Analysis 
   16.1.7Key Financials 
    16.1.7.1Revenue Split
    16.1.7.2Financial Overview of IBM Corporation
   16.1.8Recent Developments
    16.1.8.1Product Launches
  16.2Clearwave Corporation 
  16.3Fabcon, Inc.  
  16.4SlabbKiosks  
  16.5KIOSK Information Systems 
  16.6Phoenix Kiosk Inc.  
  16.7RedyRef Interactive Kiosks 
  16.8EMBROSS Group Pty Ltd. 
  16.9Advantech Co., Ltd.  
  16.10Meridian Kiosks LLC 

 

Research Methodology

Analyzing the historical market, estimation of the current market, and forecasting the future market of the Global Patient Self-Service Kiosk Market were the three major steps undertaken to create and analyze the adoption of Patient Self-Service Kiosk across various industry verticals in major regions globally. Exhaustive secondary research was conducted to collect the historical market numbers and estimate the current market size. Secondly, to validate these insights, numerous findings and assumptions were taken into consideration. Moreover, exhaustive primary interviews were also conducted, with industry experts across the value chain of the Patient Self-Service Kiosk sector. Post assumption and validation of market numbers through primary interviews, we employed a top-down approach to forecast the complete market size. Thereafter, market breakdown and data triangulation methods were adopted to estimate and analyze the market size of segments and sub-segments the industry pertains to. Detailed methodology is explained below:

Analysis of Historical Market Size

Step 1: In-Depth Study of Secondary Sources:

Detail secondary study was conducted to obtain the historical market size of the Patient Self-Service Kiosk through company internal sources such as annual report & financial statements, performance presentations, press releases, etc., and external sources including journals, news & articles, government publications, competitor publications, sector reports, third-party database, and other credible publications.

Step 2: Market Segmentation:

After obtaining the historical market size of the Patient Self-Service Kiosk market, we conducted a detailed secondary analysis to gather historical market insights and share for different segments & sub-segments for major regions. Major segments included in the report as type, mobility, application, and end-users. Further country-level analyses were conducted to evaluate the overall adoption of the Patient Self-Service Kiosk in that region.

Step 3: Factor Analysis:

After acquiring the historical market size of different segments and sub-segments, we conducted a detailed factor analysis to estimate the current market size of the Patient Self-Service Kiosk. Further, we conducted factor analysis using reduce patient waiting time, fewer errors, etc. A thorough analysis was conducted for demand and supply-side scenario considering top partnerships, merger and acquisition, business expansion, and product launches in the Patient Self-Service Kiosk industry across the globe.

Current Market Size Estimate & Forecast

Current Market Sizing: Based on actionable insights from the above 3 steps, we arrived at the current market size, key players in the Patient Self-Service Kiosk market, and market shares of the segments. All the required percentage shares split, and market breakdowns were determined using the above-mentioned secondary approach and were verified through primary interviews.

Estimation & Forecasting: For market estimation and forecast, weights were assigned to different factors including drivers & trends, restraints, and opportunities available for the stakeholders. After analyzing these factors, relevant forecasting techniques i.e. top-down approach was applied to arrive at the market forecast about 2026 for different segments and subsegments across the major markets globally. The research methodology adopted to estimate the market size encompasses:

  • The industry’s market size, in terms of value (US$) and the adoption rate of Patient Self-Service Kiosk across the major markets
  • All percentage shares, splits, and breakdowns of market segments and sub-segments
  • Key players in the Patient Self-Service Kiosk market in terms of services offered. Also, the growth strategies adopted by these players to compete in the fast-growing market

Market Size and Share Validation

Primary Research: In-depth interviews were conducted with the Key Opinion Leaders (KOLs) including Top Level Executives (CXO/VPs, Sales Head, Marketing Head, Operational Head, and Regional Head, Country Head, etc.) across major regions. Primary research findings were then summarized, and statistical analysis was performed to prove the stated hypothesis. Inputs from primary research were consolidated with secondary findings, hence turning information into actionable insights.

Split of Primary Participants in Different Regions

Market Engineering

Data triangulation technique was employed to complete the overall market estimation and to arrive at precise statistical numbers of each segment and sub-segment of the Patient Self-Service Kiosk market. Data was split into several segments & sub-segments post studying various parameters and trends in the areas of type, mobility, application, and end-users of the Patient Self-Service Kiosk market.

The main objective of the Patient Self-Service Kiosk Market Study

The current & future market trends of Patient Self-Service Kiosk were pinpointed in the study. Investors can gain strategic insights to base their discretion for investments from the qualitative and quantitative analysis performed in the study. Current and future market trends were determined the overall attractiveness of the market at a regional level, providing a platform for the industrial participant to exploit the untapped market to benefit as a first-mover advantage. Other quantitative goals of the studies include:

  • Analyze the current and forecast market size of the Patient Self-Service Kiosk in terms of value (US$). Also, analyze the current and forecast market size of different segments and sub-segments
  • Segments in the study include areas of type, mobility, application, and end-users
  • Defined analysis of the regulatory framework for the Patient Self-Service Kiosk industry
  • Analyze the value chain involved with the presence of various intermediaries, along with analyzing customer and competitor behaviors of the industry
  • Analyze the current and forecast market size of the Patient Self-Service Kiosk for the major regions
  • Major regions studied in the report include North America (United States, Canada, and Rest of North America), Europe (Germany, UK and Rest of Europe), Asia-Pacific (China, Japan, and Rest of APAC), and Rest of World
  • Company profiles of the Patient Self-Service Kiosk market players and the growth strategies adopted by them to sustain in the fast-growing market
  • Deep dive regional level analysis of the industry